Change management for a successful business transformation

Want to crack the code of break-through transformations? Bringing implementation and change management together gives a strong guarantee for success.

Every week Thomas Swaak, Sr. Director Change Management, shares a golden nugget about excellent change management. This is Change Management Hack #15-2017

Curious about change management myths and how to resolve them? Have a look at the second article of this three part series!

Curious about change management myths and how to resolve them? Have a look at the first of this three part series!

Why change management?

Every change, every business transformation brings about the question: how do we get everyone on board? How do we mobilize quickly and effectively? In order to ensure and de-risk a successful change, you need a crisp, structured and practical approach that helps people adopt new ways of working in times of rapid change.

How to manage change effectively?

change management m

What are the 3 key benefits of our way-of-working?

  • Ensure transformation project outcomes
  • Faster and lasting adoption of new ways of working
  • Change risk reduction

Read more

“Without Industry Consulting it would not have happened”

Frank van de Scheur
Division Head, MEMS & Micro Devices, Innovation Services
Philips

“Support provided went beyond expectations, prepared in a very short time. Very positive feedback and a big THANK YOU from the team and the stakeholders!”

Anna Khomyakova
Project Lead Continuous Improvement
ASML

Meet our skilled & hands-on experts on change management

We have hands-on experience in B2C and B2B companies as well as in the care industry. We have successfully supported many organizations in realizing their change ambitions. We excel at creating and implementing practical approaches to succeed in complex changes. Meet us.

Thomas Swaak Managing Consultant Industry consulting at Philips Innovation Services
Thomas Swaak
Change management, business transformation, Lean, team excellence, leadership development, rapid change through innovation
frank hoens
Frank Hoens
Change management, team excellence, social innovation, change through Lean, leadership development
monique hollander
Monique Hollander
Business transformation, change management, team excellence, leadership development, interim management
roel-berkhout
Roel Berkhout
Lean, change management, operations management, business development

Effective change management: readiness impact and sustainability

The key ingredients

Readiness, impact and sustainability are the key ingredients to a strong change management approach.

On the business side, everyone, whether at management, staff or expediter level will understand the concept of readiness. When you have to change you have to get ready for it.

When you look at the entire ecosystem of the business and include shareholders, suppliers and customers, then impact becomes a major theme: what is the impact of the transformation and how will we deal with it?

And from a long-term point of view, sustainability in terms of business results, new ways of working, new habits, staff retention is also something that a manager and an HR officer are going to understand and want (and this counts for the quality assurance, risk management, supply, logistics, sales, engineering, marketing, R&D, and the customer service departments as well).

Pitchers and catchers

Now, instead of talking about key stakeholders, impacted stakeholder groups, change agents, early adopters, laggards, sponsors etc., let’s keep it simple and talk about pitchers and catchers. The pitchers are the people who want and initiate the change, the catchers are the people who have to do the changing. Everyone else in the ecosystem keeps their own nomenclature and is taken into account as needed.

What change leaders/project managers need to do: readiness

For the project manager or change leader, there is a standard work stream that focuses on readiness, impact and sustainability. Readiness is:

  • a handshake between pitchers and catchers at a managerial level so that everyone is lined up on the business case and why it is important as well as the direction to take
  • a storyline understood and agreed by both catchers and pitchers in which the why, what, how, when and who of the transformation is explained
  • an assessment of which skills, competencies, cognitive knowledge and application skills are needed to effectuate the transformation
  • the communication, training, workshops and other forms of collaboration, as well as the KPIs needed to measure whether the catchers are ready to do their thing once the transformation is a fact.

Once readiness is established, we can take the next step.

How to define impact and deal with it effectively

Impact is just as simple as readiness. As a result of the transformation, there are usually secondary effects, shifts in other areas. We (the pitchers and some representative catchers) need to establish how and where do we do things differently in terms of governance (roles, responsibilities, making decisions), systems, processes, reward and recognition and organizational structure.

And once this is clear, this same group of people can decide what to do to help all the catchers deal with that impact. Once more, here’s where a very simple sequence comes in. Parallel to the readiness phase, which covers the cognitive understanding of the key changes through training and communication, we start looking at impact.

Now, impact is all about applying the solution, the new ways of working: trying out what one has learned in a safe environment to discover and learn what the change really means in daily life at work. This is where greenfield simulations, practice runs, and process walk-throughs with multidisciplinary teams come in.

After learning about something new, most of us need to practice for a while. Failing early and small, learning about all the implications of the transformation in the governance, processes, systems, reward or recognition and structures which make up our working environment. Once we get our heads around that, we are ready to start making the change stick.

Sustainability: making the change stick

Once we go live with the transformation and actual work is done in the new way, we are on our way to embedding new habits and achieving sustainable results. At this stage, learning on the job, coaching and mentoring, knowledge management and best practice sharing become important as ways and means of helping catchers cope with the impact during their day to day.

This, in turn, ensures as that results are scalable, sustainable and repeatable. And finally, there is the gentle shift to continuous improvement to ensure that things keep improving and evolving with the surroundings of the company: there is a specific group of catchers who become responsible for this through the process of transformation. At this stage, approaches like Lean, communities of practice and internal events to boost professionalism to the next level are vital to ensure sustainability of increasingly strong results: both the business results and the habits that go with them.

And there you have it: the strongest change management approach that guarantees lasting business results is to cover readiness, impact and sustainability in a people-oriented and businesslike manner. No more, no less.

We are Philips Innovation Services

As an innovation service provider, we want you to be successful in delivering your innovations to the market, where they can matter to your customers and society as a whole. Our mission is simple: to accelerate your innovation. Inside and outside Philips, from start-up to multinational. Being globally active with almost 1,000 specialized experts and 10,000 m² of high-tech infrastructure, we can accelerate your innovation with development, realization and consultancy.

Change management is one of the focal areas of Industry consulting, one of the eight key areas of expertise of Philips Innovation Services. We have a team of seasoned business and industry professionals. With a hands-on approach and expertise, we create tangible results that last: we are implementation-oriented. Working closely together with your employees, we create an on the job learning setting. This enables your organization to strengthen or develop its own ‘continuous improvement’ culture.

Change management news archive

June 2017

Every week I share a golden nugget on LinkedIn about excellent change management.

June 5, 2017

Curious about change management myths and how to resolve them? Have a look at the second article of this three part series!

31 May 2017

Curious about change management myths and how to resolve them? Have a look at the first of this three part series!

26 Apr 2017

5 ways to do effective change management for sustainable business results.

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