Problem Solving

We can help solve tough Q&R problems through effective root cause analysis, material analysis and product characterisation.

Your benefit

Resolving tough or recurring yield or field problems (R&D, yield, field), limiting unnecessary costs and time delays.

We deliver

  • Technical experts and significant test & measurement facilities available
  • Training, coaching and problem solving workshops
  • A flying squad to act all over the world

Our approach

A structural approach of solving problems top down, from effect to root cause, based on sound tactics, tools and methods.


  • System quality problem solving
  • System reliability problem solving
  • Shainin-based problem solving methodology
  • EMC problem solving
  • Electrical safety verification & problem solving
  • PCB assembly yield improvements
  • Materials problem solving

Key area of expertise

Design for Reliability Solutions ›

Design for Reliability Solutions. Improved reliability as a team effort ›

Direct contact
albert ponsioen

Albert Ponsioen
Quality & reliability consultant

Contact Albert Ponsioen

Relevant for you

Customer video – problem solving with Shainin techniques

Wouter Henderickx, Quality & regulatory leader at Philips talks about his experience with the application of Shainin based problem solving techniques at a Belgian supplier to the automotive industry.

With the help of our problem solving consultants they were able to find the root cause of a complex problem that caused line stop in manufacturing within one week.

What our partners value

“Thank you very much for your support. It’s already helping us finalizing the root cause analysis and implementing permanent solutions. We also find great value in our communication to our suppliers, especially their quality control improvements in the future. Thank you again for your fast and very valuable help. I am sure we will cooperate again.”

Milos Ebner
Innovation Lead Espresso
Philips Saeco

“Philips Innovation Services offers the full range of test and analysis facilities that Solland needs for its R&D work on solar cells and solar modules. Solland can benefit from many years of experience in the respective characterization techniques without the need for own investment in expensive characterization equipment. We are very satisfied with the responsiveness and the quality of the delivered results.”

Dr. Martin Fleuster
Director Research & Development
Solland Solar Cells B.V.

“Thank you for the clear report and the DVDs with data sets. This gives a good basis to start working on our spectrum management database and to learn how to verify and release wireless devices in our medical environments. I liked working with you and the team very much and I am very pleased with the results and the way the project was able to stay on track with planning.”

Rob Kleihorst
System Designer

“We immediately spoke to the right person at Philips Innovation Services in the Netherlands. They were kind enough to show us around. We found that they had dedicated an entire building to the testing facility we needed from them. They optimised the design and performed simulations. In our field, groundbreaking innovations mostly come from small companies. It is nice to notice facilities are taking that into account.”

Sebastian Schostek
Business Unit Director

“The analysis carried out by the Philips EMC center on our 3G product has been extremely valuable to optimize the system solution, minimizing components and ensuring expected performance target.”

Bruno Bocaert
IC Design & DSP R&D Manager
3G Entry Business Unit, ST Ericsson

“Materials Analysis by the Quality & Reliability team in Philips Innovation Services is very helpful to us. On the one hand for quality checks, on the other hand to solve immediate problems such as this welding issue.”

Sjack van der Minnen
Component & Supplier Quality Engineer
Philips Terneuzen

In the spotlight

Effective problem solving: the right analysis tools & techniques. Get your yield & field problems fixed and download this technical problem solving white paper.

Find the right approach to tackle tough technical problems using a backwards method. Start with the effect and go back to the cause of the problem from there.

Want to learn more on technical problem solving and specifically the Shainin method: watch these impressions of the masterclass.

Solving your tough technical problems effectively and permanently asks for an effective structure and the right deduction skills.

Watch the Design for Quality webinar with quality & reliability consultant Sonja Aarts and learn how to uncover quality pitfalls that could derail your project.

Watch the Reliability of Materials webinar by Sonja Aarts, Quality & Reliability Consultant, and learn how to proactively build in reliability during the product creation process.

Design for X (DfX) is a program and toolbox for proactively including end-user experience in the product development phase.

Are you interested to solve your quality or reliability problems with validated results? Fix your tough quality problems permanently.

As an innovation team, you are responsible for meeting the ever-increasing market needs by delivering innovations faster. But how can you cut your time-to-market without compromising compliance? How do you drive down the cost of non-quality (CoNQ) end-to-end?

Contact us about problem solving

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