Problem Solving

We can help solve tough Q&R problems through effective root cause analysis, material analysis and product characterisation.

Quickly finding a sustainable solution for any product related problems ensuring a minimum delay in your innovation process. The root cause that has been surfaced with the help of our analysis service is our starting point.

As a result we can deliver solutions that permanently prevent re-occurrence of problems. The problems that we are presented with range from reliability to performance, from material to production and from quality to regulations. Our broad experience has put us in a position where we can leverage on the usage of analysis tools, methods and physics of failures

Our Approach to Problem Solving

Continuous investments in competences and facilities as well as a solid track record in problem solving, are the basis for this service.

Depending upon your problems and requests we will make use of:

  • A large analytical laboratory to measure material and physical parameters
  • Test environment to induce stresses on product to propagate the problem
  • A structural approach of solving problems top down, from effect to root cause, based on statistical tools and methods (Shainin SE)
  • Defining area‘s of improvement and operating boundaries, as base for solutions
  • Training, coaching and problem solving workshops
  • A flying squat to act all over the world

* SE= Statistical Engineering

Customer quotes

“Materials Analysis by the Quality & Reliability team in Philips Innovation Services is very helpful to us. On the one hand for quality checks, on the other hand to solve immediate problems such as this welding issue.”
Sjack van der Minnen
Component & Supplier Quality Engineer
Philips Terneuzen

Subscribe to Newsletters

Complementary services

When it comes  to innovation, a good understanding of materials and processes is often the key to...

Engaging our expertise ensures that your product will enter the market with quality and reliability...

The Quality Control services takes your manufacturing process to the next level where the keywords are...

Delivering first time right product designs shortens your time to market, increases your development...

Related competences

Working closely together with Quality & Reliability – Engineering we support demand over the...

The Philips’ EMC Center (ElectroMagnetics Competence Center) is part of Philips Innovation Services...

Video: On Wafer Device  Characterization

Video tour EMC lab

Video tour Materials Analysis lab

Video tour Materials Analysis Lab