Customer Quotes

"Thank you for the clear report and the DVDs with data sets. This gives a good basis to start working on our spectrum management database and to learn how to verify and release wireless devices in our medical environments. I liked working with you and the team very much and I am very pleased with the results and the way the project was able to stay on track with planning."
Rob Kleihorst
System Designer
iXR
“Our plant is too small to develop and maintain all this expertise in-house. Philips Innovation Services, Environment and Safety has been our partner for years. Several days a week, a Philips Innovation Services expert works on our site. Their reporting is very detailed and extensive and they bring a great deal of expertise and know-how, not only in safety, but also in legislation. They’re very ‘hands-on’ and offer a fresh look at our organization.”
Eric Gielen
Marketing and Sales manager, former Operations Manager Chemicals
Philips Lighting
"The wargame we did was a very helpful exercise to help us shape our minds clearly in what directions to proceed with our strategy. This is one of these instances where a management team has to invest the time and really put in the preparation to make it work well and the support by Innovation Services proved to be value adding."
Dietrich Bertram
General Manager
OLED Lighting

Lifeline AutoAlert

Challenge: 
Support seniors in their ability to remain independent and in the homes that they love.
Solution: 
Philips Innovation Services supported Philips Lifeline in the design of the AutoAlert pendant as well as developing a dedicated “Fall Lab” for system development. (This product only available in USA).

Helping with independent living

As populations age in countries around the world, substantial numbers of seniors are living alone at home. And they want to enjoy an independent life without relatives or friends fussing over them. At the same time, family members want to be sure that their loved ones are safe.

The Philips Lifeline Medical Alert Service (note: only available in USA) is designed to support seniors in their ability to remain independent and in the homes that they love. Subscribers to the service wear a pendant or wrist strap with a built-in alarm button. If they need help, they push the button and are immediately connected to a trained Response Associate who can arrange the appropriate assistance.

When Philips Lifeline wanted to extend this service with an automatic alert in case of a fall, it turned to Philips Innovation Services. The aim of its new “AutoAlert” service is to enable the device to automatically place a call for help if it detects a fall and no recovery by the wearer happens within 30 seconds.

How Philips Innovation Services helped

Philips Innovation Services supported Philips Lifeline in the design of the AutoAlert pendant as well as developing a dedicated “Fall Lab” for system development.  

1. Ensuring dependable detection of falls needing assistance

For users to adopt the device, it needs to offer reliable fall detection without false alarms. Consequently an intelligent alarm feature needed to be developed ensuring that if the wearer falls but recovers, the device does not call for help unnecessarily.

2. Developing a reliable, energy-saving system

An alert device like this should be functional at all times, so long battery life is important for the user’s safety as well as their convenience. Philips Innovation Services applied its system design know-how to develop a solution with patented energy saving functionality.

3. Speeding product development

To help Philips Lifeline accelerate its product development, Philips Innovation Services helped with rapid prototyping and technical support throughout the project. In addition, we designed and built a Fall Lab where developers could conduct product-related experiments. We also assisted with component and technology selection, focusing on optimal re-use of selected existing technologies.

Project highlight

Designed and developed a reliable, long-life pendant that can detect a serious fall and automatically contact professional response assistants for help.

Note: Philips Lifeline AutoAlert only available in the USA.

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